Shipping cost is determined by weight, for orders that are small and under 13 oz. First class mail will get your order to you usually the cheapest. When multiple items are purchased the cost of shipping goes down and saves you money. Just follow the checkout instructions and you will be given a list of options for shipping and a list of different prices, you can then pick out the shipping method that works best for you.
We know you want your stuff fast.. and waiting around for the mail to come is not fun, so we do everything we can to get your order out quick.
Upon payment your order is usually shipped within 24 hours, sometimes it is shipped the same day, if you want your order shipped out fast the best way to make payment is with a credit card or through Paypal, that way we receive payment right away and are able to ship your order out to you as fast as possible. If you choose to pay by mailing in your payment we wait until payment is received before we ship your order to you. If you pay by check or money order there is usually a 2-3 business day delay for your payment to clear. On average your package takes about 5 business days to reach you once payment is made and your order is shipped out. So on average your order usually takes 1 week from the time you pay until it shows up at your house (Note this is just an average guideline sometimes you will get your order the very next day if you live close to us, sometimes it might take 8 - 14 days if the post office is busy, slow, or comes across problems). The post office does not declare a package lost until 14 business days go by. Orders are shipped Monday through Friday, excluding holidays. If you place your order by 9 am Pacific time Monday through Friday, and pay with a credit card or Paypal, your order is likely to be shipped out the same day.
Please do not keep asking where your order is if it is not there in the 3 days, The post office does not declare a package lost until 14 business days go by. If it has been 14 days or longer after your order says shipped then you can contact us and we will see what the problem is.
Processing - If you mail in your payment or if we have yet to update orders your order will remain processing until we have received your payment. When we receive your payment we will update your order to Received.
Received - This means we have received your payment and are putting together your order. If you have paid by credit card or Paypal your order should say Received within a day.
Packing - This is when we are packing your order
Shipped - We will update your order to Shipped after we ship it out. Sometimes we will mark your order shipped the night before it is ready to be sent out. If you place an order Friday afternoon it is possible to have your order marked shipped on Friday but your order is set to go out on Monday morning. Once your order is marked shipped you should have it shortly.
Returns And Refunds:
Anyone requesting a refund must first contact us to request a refund slip before sending packages back for a refund.
support at crustpunks.com We assume the customer has read the item description and knows what product is being purchased. We do accept returns postmarked no later then 7 days after items were received. For any reason you may return a product or products to us within 7 days for a refund minus a 15% restocking fee. You will not be refunded for any shipping charges. Products returned to us must be as they were when we shipped them to you. If merchandise is returned because of an error on our part your shipping charges will be refunded.
Contact us for exchanges. Use our contact us section or email us at support at crustpunks dot com